Frequently Asked Questions

  1. What is the difference between Spinalmate Premiere and CoolTech Series?
    The only difference between Premiere and CoolTech is the outer cover.
  2. How to wash SpinalBack and SpinalSeat
    Removable Outer Cover with Zipper: Easy to take off and clean β€” hand wash only to preserve material quality and prevent damage.
  3. How long does delivery take after placing an order?
    - West Malaysia: 2-5 Working Days
    - East malaysia: 3-10 Working Days
    - Singapore: 2-10 Working Days
  4. Is there a free trial for Spinalmate products?

    We do not offer a free trial for purchases made on this website.
    However, you may enjoy a 7-day free return policy when purchasing through our official πŸ”— Shopee store

    To be eligible for a return:

    a) Select the reason:Β "Change of mind or I want to return item in original / sealed condition"

    b) Ensure the product is returned inΒ original, complete, and good condition

    c) Submit the return requestΒ within 7 days of receiving the item